At Northridge Cars Vehicle Leasing we are committed to giving you excellent customer service and treating you fairly. We are fully committed to providing the highest standards of client service and advice and we never forget that you have a choice of supplier and are grateful that you've chosen us.
Treating Customers Fairly (TCF) is a key principle set by the financial regulator the Financial Conduct Authority (FCA) to ensure that customers are treated fairly.
At Northridge Cars Vehicle Leasing we adhere to the FCA's six guiding principles on how to engage with customers, these govern how we communicate with our customers, the level of service we provide and the fairness of our products, services and procedures.
Treating Customers Fairly is at the heart of how we engage and inform our clients. We don't forget that our clients have many choices when they are looking to lease a new car and we are pleased and thankful that they have chosen us! To make sure that the outcomes set by the FCA are met in the way we provide our day to day service, we have the following procedures in place:
If you feel there is a problem during the process or with our service, we would like to hear from you and we will do all we can to help. Your opinion is very important to us and your feedback is key to finding ways we can improve the service we offer.
Please visit our Complaints Procedure page, where you will find details on how to contact us, what you can expect us to do next and who you can refer the case to if you feel we have not addressed your complaint.
Email : contact@NRCLeasing.co.uk
Telephone : 01442 494 022
Company Address :
Northridge Cars Vehicle Leasing
1-3 St Albans Hill
NORTHRIDGE CARS IS AUTHORISED BY THE FINANCIAL CONDUCT AUTHORITY. We are a credit broker and not a lender, which means we can introduce you to a limited number of finance providers, who may pay us a commission. Registered No : 661126
Registered in England & Wales with company number : 4256533 | Data Protection No : Z3092722 | VAT No : 772506230 BVRLA Leasing Broker Registration Number 1965
Registered Office : 1-3 St Albans Hill, Hemel Hempstead, Hertfordshire, HP3 9NG
Disclaimer: All vehicle images and descriptions are for illustration and reference purposes only, all vehicle leases are subject to credit approval and subject to change at any time. E&OE.
Copyright © 2021 Northridge Cars Vehicle Leasing, All rights reserved.
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